3 January 2014
During a routine inspection
We found that people generally received the care that had been agreed and records contained sufficient information to demonstrate that people were supported in a way that was suitable for them. We received some negative comments but these were in the minority. The negative comments related to some staff being inexperienced in this type of work and unexpected changes to visiting times.
We found that the service had effective systems in place for obtaining consent, controlling the spread of infection, quality monitoring and responding to complaints.