Primera Assisted Living Limited

Updated 21 May 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

The inspection was carried out by one inspector.

Service and service type:

Primera Assisted Living Limited is a community based care provider. The Care Quality Commission regulates the care provided. The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

We gave the service 48 hours’ notice of the inspection visit because it is small and the manager is often out of the office supporting staff or providing care. We needed to be sure that they would be in

What we did:

Prior to the inspection we reviewed information we held about the service. This included notifications received from the provider about deaths, accidents/incidents and safeguarding alerts which they are required to send us by law. We also contacted the local authority who commissioned services from this provider.

During the inspection process we spoke with one person, one relative, three members of care staff, the registered manager and the provider.

We looked at the care and review records for one person who used the service and three staff files. We looked at recruitment and training files. We looked at records relating to the running of the service. This included auditing systems and complaints.

Updated 21 May 2019

About the service:

Primera Assisted Living is a community based care provider that provides personal care and support to people in their own homes. At the time of our inspection there was one person receiving personal care.

People’s experience of using this service:

The person using the service felt safe and staff knew how to keep them safe from harm. The provider had a recruitment process to ensure they had enough staff to support people safely. Care staff followed infection control guidance and had access to personal protective equipment.

Care staff had the skills and knowledge to meet people's needs. The person using the service was supported to have maximum choice and control of their lives. The person’s nutritional needs were met to ensure they had a healthy diet.

The person using the service was supported by care staff who were kind and caring and knew them well. Care staff had built good relationships with the person. The person’s privacy, dignity and independence were respected by care staff.

The person's support needs were assessed regularly and planned to ensure they received the support they needed. The person’s support was individualised. The person was supported to take part in activities of interest and their preferences, likes and dislikes were known to care staff. The provider had a complaints process which the person was aware of to share any concerns.

The service was well managed. Feedback questionnaires were used to gather information about the person’s views. Spot checks and audits were carried out to ensure the quality of the service was maintained.

More information is in the Detailed Findings below.

Rating at last inspection:

This is the first inspection for this service.

Why we inspected:

This was a planned comprehensive inspection.

Follow up:

We will continue to monitor the service through the information we receive until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk