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Excalibur Serviced Offices

Overall: Good read more about inspection ratings

Securehold Business Centre, Studley Road, Redditch, Worcestershire, B98 7LG (01527) 909435

Provided and run by:
MADeBA Care Ltd

Latest inspection summary

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Background to this inspection

Updated 20 March 2019

The inspection: We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team: One inspector carried out the inspection.

Service and service type :

Excalibur served offices is a Domiciliary Care Agency which provides personal care for people living with learning disabilities or autistic spectrum disorder in their own homes. CQC regulates the personal care and support only.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion.

Notice of inspection:

We gave the service 48 hours’ notice of the inspection visit because it is a small care service which provides support to people living in their own homes and we needed to be sure that they would be in.

What we did:

We reviewed information we had received about the service since the last inspection. This included details about incidents the provider must notify us about, such as abuse. We also sought feedback from the local authority and professionals who work with the service. We assessed the information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We used all of this information to plan our inspection.

During our inspection visit we spoke with four members of staff and the registered manager. Following our inspection visit we received feedback from two relatives of people that used the service.

We reviewed three peoples care records to see how people’s needs were assessed and met. We also looked at records relating to the management of the service. These included systems for managing any complaints, and minutes of meetings with staff.

Overall inspection

Good

Updated 20 March 2019

About the service :

Excalibur Serviced Offices is is registered to provide personal care to people in their own homes. is Excalibur Serviced Offices a domiciliary care agency. It provides personal care to people living in their own homes. At the time of this inspection visit, three people received personal care.

The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion.

People’s experience of using this service:

¿People were safe using the service because staff understood how to protect people from abuse and harm. There were procedures to keep people safe and manage identified risks to people’s care .

¿People received support from staff who had the knowledge and skills to provide safe, effective care. Staff felt they had access to relevant training and were supervised and supported in their roles.

¿Staff encouraged people to follow a healthy diet. People made their own decisions or were given support to do so in their best interests.

¿Staff promoted people’s privacy, dignity and diversity and had caring positive relationships with the people they supported.

¿Relatives and staff were happy with how the service was managed. There were systems in place to monitor the quality of the service and any risks or incidents.

¿Staff felt supported in their roles. felt they were fully supported by the registered manager and were included in any developments of the service .

More information is in the Detailed Findings below.

Rating at last inspection:

Requires Improvement (report published 8 December 2017).

Why we inspected:

This was a planned inspection based on the rating at the last inspection which was requires improvement. We found the provider had made improvements since the last inspection and the overall rating is now Good.

Follow up :

We will continue to monitor intelligence we receive about the service until we return to visit as per our inspection programme. If any concerning information is received we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk