Updated 20 March 2019
The inspection: We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team: One inspector carried out the inspection.
Service and service type :
Excalibur served offices is a Domiciliary Care Agency which provides personal care for people living with learning disabilities or autistic spectrum disorder in their own homes. CQC regulates the personal care and support only.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion.
Notice of inspection:
We gave the service 48 hours’ notice of the inspection visit because it is a small care service which provides support to people living in their own homes and we needed to be sure that they would be in.
What we did:
We reviewed information we had received about the service since the last inspection. This included details about incidents the provider must notify us about, such as abuse. We also sought feedback from the local authority and professionals who work with the service. We assessed the information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We used all of this information to plan our inspection.
During our inspection visit we spoke with four members of staff and the registered manager. Following our inspection visit we received feedback from two relatives of people that used the service.
We reviewed three peoples care records to see how people’s needs were assessed and met. We also looked at records relating to the management of the service. These included systems for managing any complaints, and minutes of meetings with staff.