12 May 2016
During a routine inspection
The Royd provides accommodation and support to up to 16 people who have an enduring mental health illness. At the time of our inspection there were 14 people that lived at The Royd.
There was a registered manager in post at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People were provided with care and support that met their needs and that ensured that they were protected from harm and abuse. Risks associated with people’s needs were assessed and discussed with people so they had some control over the risks they wanted to take.
People were supported by sufficient numbers of skilled, knowledgeable and safely recruited staff.
People were supported to have their medicines as prescribed and people were supported to manage their medicines if possible.
People were happy with the food they ate and were supported to make choices and make their own snacks and drinks. People’s specific dietary needs were catered for and their health needs were met by healthcare professionals that were available in the community or in hospitals.
People had built up good relationships with staff that were caring and supportive and that promoted people’s privacy, dignity and independence.
People’s changing needs were identified and met by staff that were knowledgeable and had the skills to seek advice when needed.
People were able to raise concerns if they had any and these were resolved appropriately.
The service was led by a registered manager who ensured that the support provided to people was based on their needs. Staff were supported to develop their skills. Systems in place ensured that the service continued to improve.