28 August 2019
During a routine inspection
CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People's experience of using this service:
Parents told us they were very happy with the support in place and trusted the staff to support their child safely. Comments included, “It is an absolutely brilliant service” and, “My son looks forward to the sessions and going out”.
Children, young people and their parents were consulted about what they wanted and needed in respect of the support from KIDS (South Gloucestershire). Each child/young person’s support was tailored to their needs and aspirations. Care plans were unique to each individual. Hours of support was agreed with commissioners of the service. There was some shortfall in hours, but this was closely monitored by the service and the commissioners. This was because the service wanted to get the right staff to support the child or young person. Recruitment was ongoing to ensure there were suitable numbers of sessional workers to provide support to existing and new children and young people.
Before sessional workers supported children and young people they went through a thorough recruitment process and induction. There was ongoing training and support for sessional workers. Some sessional workers had other employment during the day and worked and supported the children after school, during the holidays and at weekends. The team had a wealth of experience including nursery staff, teachers, and health and social care professionals.
Staff were knowledgeable about the children they supported and spoke about them really fondly. It was evident the sessional workers had built positive relationships with not only the child but other members of the family. There was good partnership working involving the child, their families and health and social care professionals.
The service was well led and had clear leadership with supportive networks for the staff, the child/young person and their families. Systems were in place to check the quality of the services, which included seeking the views of the young people, parents, and health and social care professionals. Staff were passionate about supporting the child or young person and their family.
Rating at last inspection
The last rating for this service was Good (published 09 February 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up:
We will continue to review information we receive about the service until we return to visit as part of our re-inspection programme. If any concerning information is received, we may inspect sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk