Our current view of the service
Updated
2 January 2025
We carried out our onsite assessment on 19 November 2024, off site assessment activity started on 12 November 2024 and ended on 09 December 2024. We looked at all 5 domains of Safe, Effective, Caring, Responsive and Well-Led.
Brompton House Care Home is a nursing home providing nursing and personal care for up to 40 people. The service provides support to people over the age of 65 who may have a physical disability and/or living with dementia. At the time of our assessment there were 26 people using the service. Brompton House Care Home accommodates people in 1 adapted building over 2 floors. People also have access to multiple enclosed garden areas.
The assessment was completed to follow up on the last assessment to see if improvements had been made. We found the provider had made improvements and were no longer in breach of regulations.
People's experience of the service
Updated
2 January 2025
People told us they felt safe and well cared for. We saw interactions were positive; it was clear staff understood people’s care and social needs and adapted their approach and support in line with people’s individual preferences.
Relatives felt their family member was well cared for. Where they had raised concerns, they felt listened to, actions had been taken and improvements made.
Staff felt the service was safe and well managed. Staff felt confident to raise any concerns or suggestions and felt listened to by the management team, who acted on these promptly. Staff felt supported in their role, through a range of training, regular supervisions, and team meetings.
External healthcare staff who visited the home told us they had a professional working relationship with the service, and staff supported people well to keep them safe and promote positive outcomes for their health and well-being. Professionals raised that telephone communication needed to improve. We raised this with the provider so that action could be taken.
The provider supported the management team to drive improvement within the service. The provider completed checks and audits to ensure the service was delivering safe and effective care. The provider was in the process of recruiting a new manager into the home, to continue to lead staff and drive improvement.