Shottermill House

Updated 28 August 2020

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

This was a targeted inspection looking at the infection control and prevention measures the provider has in place. As part of CQC’s response to the coronavirus pandemic we are conducting a thematic review of infection control and prevention measures in care homes.

This inspection took place on 20 August 2020 and was announced. The service was selected to take part in this thematic review which is seeking to identify examples of good practice in infection prevention and control.

Updated 28 August 2020

About the service

Shottermill House is a residential care home providing personal and nursing care to 29 people aged 65 and over at the time of the inspection. The service can support up to 31 people.

Shottermill House accommodates people in one adapted building, spread across two floors. At the time of our inspection a refurbishment programme was in progress to improve the homes décor.

People’s experience of using this service and what we found

We have made a recommendation in relation to the recording of medicines. We have also made a recommendation in relation to the provision of a dementia friendly environment and to ensure mealtimes are person centred.

People received care in a safe and supportive environment. Potential risks were appropriately assessed to mitigate their reoccurrence. The premises were well maintained and monitored. The home was well kept and staff understood their responsibilities in relation to infection control. Staffing levels were reviewed to ensure they met people’s needs and staff were safely recruited.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff received regular training, supervision and appraisal. When people needed to see healthcare professionals they were supported to do so. Although the meal time experience was task based, people enjoyed the food prepared for them.

People and relatives felt that staff were caring and supported them well. Staff knew how to respect people’s privacy and supported them to be as independent as they could be.

The care people received was personalised and reflected their preferences. Activities were in place to meet people’s needs. Complaints were appropriately responded to, and opportunities were in place to support people with end of life care.

Suitable interim management arrangements were in place to support people, relatives and staff. Quality assurance systems helped to identify areas of improvement. The provider worked alongside other agencies to enhance people’s wellbeing

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 30 June 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.