Archived: Heywood Court Care Home

Updated 15 June 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team: The inspection was conducted by one adult social care inspector.

Service and service type: Heywood Court is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection: This inspection was unannounced which meant the service did not know we were coming.

What we did:

We reviewed information we had received about the service since the last inspection. This included details about incidents the provider must notify us about, such as abuse; and we sought feedback from the local authority and other professionals who work with the service. We assessed the information we require providers to send us at least once annually, which is called a provider information return (PIR), to give some key information about the service, what the service does well and improvements they plan to make. We used all this information to plan our inspection.

During the inspection we spoke with five people who used the service and three relatives to ask about their experience of the care provided. We also spoke with the registered manager, deputy manager, the regional manager and three care staff care staff.

We reviewed the care plans and risk assessments for four people, four staff recruitment files, the training and supervision records for all staff and a range of records relating to the management of the service.

Updated 15 June 2019

Heywood Court Care Home is a purpose built detached home close to the centre of Heywood. Accommodation is provided over three floors. The home is registered to provide accommodation and personal care for up to 43 people. On the day of our inspection 41 people were living at the home.

People’s experience of using this service:

The service met the characteristics of good in all areas and was rated good overall.

People told us the service was well run, staff were kind and independence was promoted which had a positive effect on their lives.

Staff continued to be robustly recruited to ensure they were safe to look after vulnerable people and there were enough well trained staff to meet the care needs of people who used the service.

Medicines continued to be safely administered.

People had their known risks assessed and action was taken to protect their health and welfare. This included the provision of any specialist equipment such as pressure relieving devices.

We saw that gas and electrical equipment had been maintained.

The principles of the Mental Capacity Act (2005) were followed to help protect people’s rights. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible.

Food served at the home was nutritious and people had a choice in what they ate.

Staff received the training, support and supervision they needed to carry out their roles effectively.

People were able to personalise their rooms to their own tastes. The home was clean and there was a relaxed and homely atmosphere.

People's independence was promoted, they could make choices about their care and were treated with dignity and respect by staff.

People who used the service said staff were kind and caring. We observed staff and saw they helped preserve people’s dignity when delivering care.

Activities were available for people to access within the home and individual interests were encouraged. People were supported to engage in these activities.

There were systems to record and act upon complaints, accidents and incidents to help improve the service.

Managers conducted audits to ensure the quality of service provision was maintained.

Rating at last inspection: At the last inspection (report published 11 November 2016) the service was rated as good.

Why we inspected: This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received.

Follow up: We will continue to monitor information and intelligence we receive about the home to ensure care remains safe and of good quality. We will return to re-inspect in line with our inspection timescales for good services, however if any information of concern is received, we may inspect sooner. For more details, please see the full report which is on the CQC website at www.cqc.org.uk