31 March 2023
During an inspection looking at part of the service
Ashbourne Lodge Care Centre provides accommodation and personal care for up to 40 people, some of whom are living with dementia. At the time of the inspection there were 38 people living in the home.
People’s experience of using this service and what we found
People felt very safe living in the home and with the support they received from staff. Comments included, “We’re all treated very well. We get fed well and looked after” and, “Staff are so caring. I’m happy in the fact that when I’m not here I know [family member] is looked after and loved. I know she’s well fed.”
Staff safeguarded people from abuse. Risks to individuals and the environment were well managed. There were enough staff to meet people’s needs. The provider learned from accidents and incidents to mitigate future risks. Medicines were safely managed. Infection control processes were embedded into the service and staff followed government guidance in relation to infection control and prevention practices. One person said, “They (staff) keep it so very clean.”
People were supported to have maximum choice and control of their lives, and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.
The home was well managed. The provider, manager and staff promoted a positive culture in the home. People and relatives were complimentary about the home and care people received. The provider had an effective quality assurance process in place, including regular audits. People, relatives and staff were regularly consulted about the quality of the service through communications in the form of surveys, meetings and reviews. The provider, manager and staff worked in partnership with other health professionals to achieve positive outcomes for people.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk.
Rating at last inspection
The last rating for this service was good (published 4 October 2017).
Why we inspected
This inspection was prompted by a review of the information we held about this service. As a result, we decided to undertake a focused inspection to review the key questions of safe and well-led only.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has remained good based on the findings of this inspection. We found no evidence during this inspection that people were at risk of harm from this concern. Please see the safe and well-led sections of this full report.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Ashbourne Lodge Care Centre on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.