6 December 2013
During a routine inspection
We spoke with three carers or relatives of people that used the service who also told us they were happy with the care that people received. We spoke with three staff members who told us they felt well supported in their roles and that they received an introductory visit when they were going to provide care to a person who was new to the service.
We found that the provider ensured that people consented to the care and treatment that they received. We found that people's needs were assessed and care and support plans were put in place. We saw that care was delivered in line with people's care plans.
We found that the provider carried out appropriate checks on staff before they started work and that there were regular quality assurance checks of the service. We found that the provider acted appropriately when they received any comments or complaints about the service.