- Care home
Collingwood Court
Report from 31 July 2024 assessment
Contents
Ratings
Our view of the service
Collingwood Court is a care home providing accommodation and personal care to a maximum of 63 older people, including people living with dementia. At the time of our visit, 51 people were using the service. We spoke with 5 people, 15 relatives and 16 staff members. We reviewed a range of records. This included 7 people's care records and associated medicine records. We looked at 4 staff files in relation to recruitment and staff training. The service was previously inspected in February 2020 and was rated good. In response to some information of concern we received, we carried out a site inspection on 13 August 2024, off site assessment activity started on 20 August 2024 and ended on 17 September 2024. We assessed the provider against all the quality statements in the safe domain and 5 in the well-led domain. Since the last inspection there had been 2 changes of manager. A manager was currently in post, who had applied to become registered for the location. They were introducing improvements to the running of the service, including a programme of refurbishment. People, relatives and staff spoke positively about the manager and the improvements being made. However, at this inspection we found further improvements were required to some systems, records and governance to ensure people received safe, effective and person-centred care. We found 2 breaches of the legal regulations in relation to safe care and treatment, governance and record keeping.
People's experience of this service
People and relatives were complimentary about the direct care provided by support staff. They said staff were kindly and caring and supportive of people and their families. Their comments included, "Every time I go in I am amazed at their [staff] skills. They pick up on everything”, and "The staff give people their independence but they are still caring." Most systems were in place to ensure people received safe and person-centred care. However, improvements were required to ensure people’s safety including to medicines management. People’s care records and medicines records did not all provide guidance to ensure people received safe and person-centred care. Risk was not always well-managed as the service did not have effective systems in place to manage risks including after safety events happened. Incidents and accidents were reported and investigated but a more robust analysis and lessons learned needed to take place to reduce risk of re-occurrence. Systems were in place to ensure people were kept safe and protected from the risk of harm and abuse, however improvements were needed for the management of risk to ensure people’s safety. Improvements were needed to the collection of information before people started to use the service and consistent information needed to be available if they moved between services. There were enough competent staff to meet people’s needs safely, however, improvements to staff deployment were needed so people were engaged or occupied, if they wished. Staff received training that was relevant to their roles and responsibilities. They received support and regular supervision with opportunities for personal development. There was robust recruitment of new staff. Systems were in place to promote good infection prevention and control. People and relatives were positive about the improvements being made. A relative commented, "The standard of care has improved since the new manager. We could not have chosen better."