12 December 2013
During a routine inspection
During the inspection, we found that approximately half of the people who lived at the Court had personal care provided by Housing Plus. Staff were available 24 hours a day to provide care and support to people who lived at the Court. Cherry Tree Court was not required to be registered with CQC for accommodation, as people were living in their own homes. They were registered to deliver personal care to people; this is the area we looked at during the inspection.
We looked at two care plans and saw that people had received an assessment of their care needs. The staff we spoke with told us that the care plans were available in people's homes. Care plans gave them the necessary information to deliver care in an appropriate and consistent manner. We saw that care plans and assessments included the management of medication.
There was a recruitment policy in place. We looked at the personnel files of four staff members. We saw that employment checks had been made in line with the organisational policy.
People living at Cherry Tree Court had access to details of the complaints process, which we saw displayed in communal areas. Complaints, both formal and informal were logged, investigated and responded to.