Oakland (Rochdale)

Updated 24 November 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by an inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Oakland (Rochdale) is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Oakland (Rochdale) is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations. At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

Prior to the inspection we reviewed information and evidence we already held about the home, which had been collected via our ongoing monitoring of care services. These included notifications sent to us by the home. Notifications are changes, events or incidents that the provider is legally obliged to send to us without delay. We also asked for feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make.

We used all of this information to plan our inspection.

During the inspection

We spoke with 9 people and 3 relatives about the home and the care provided. We also spoke with 7 members of staff, which included the registered manager, interim area director, regional director and care staff.

We reviewed a range of records and other documentation. This included 3 people’s care records, risk assessments, safety records, supplementary charts, audit and governance information. We also looked at medicines and associated records for 5 people.

After the inspection

We requested and reviewed additional evidence from the provider. This included incident and accident data, information relating to training and safety certification.

Updated 24 November 2023

About the service

Oakland (Rochdale) is a purpose-built residential care home providing accommodation and personal care for up to 40 people aged 65 and over, some of whom live with dementia. At the time of inspection 38 people were living at the home.

People’s experience of using this service and what we found

People felt safe living at Oakland (Rochdale) and spoke positively about the care and support they received. Relatives echoed this view, reporting no concerns with the safety and quality of care. We found enough staff were deployed to meet people’s needs and keep them safe. Staff knew how to identify and report safeguarding concerns. Accidents, incidents and falls had been documented consistently, with records detailing actions taken and lessons learned. The home was clean with effective cleaning and infection control processes in place. On the first day of our inspection additional deep cleaning was being carried out, in response to a recent infection control audit by the local authority.

Staff received training, supervision and support which allowed them to complete their roles safely and effectively. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People’s healthcare needs were being met with any referrals to professionals being made timely.

People and relatives were happy with the care provider at Oakland (Rochdale). Staff were described as kind, caring and helpful. One relative stated, “They are so caring, I can’t fault them at all.” People told us they were treated with dignity and respect, were encouraged to make choices about their care and daily routine and maintain their independence.

Care plans explained to staff what people’s needs were and how they wanted to be supported. Peoples’ social and recreational needs were met through an activities programme, though people’s feedback on the consistency of activities varied. The complaints process was displayed around the home and people told us they knew how to complain, though all but one person had not needed to.

People, relatives and staff spoke positively about the home and how it was run. Their views were sought through meetings and annual surveys. The registered manager was reported to be approachable and supportive. A range of systems and processes were used to monitor the quality of the service provided. Action plans were created to help drive improvements.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for the service was good (published 8 November 2018).

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.