23 September 2014
During an inspection in response to concerns
Below is a summary of what we found. The summary describes what people using the service and staff told us, what we observed and the records we looked at. As part of this inspection we spoke with five people who used the service, five staff and the acting manager.
If you want to see the evidence that supports our summary please read the full report.
Is the service safe?
From the outcomes we looked at during this inspection of St George's Park we saw evidence to support a judgement that this service was safe.
People told us staff were caring and supportive. For example one person said "I am very happy, all the staff are very kind. They are very good." Staff told us if they had any concerns about how people who used the service were cared for they would take their concerns seriously.
We found there were enough qualified, skilled and experienced staff to meet people's needs.
Is the service caring?
From the outcomes we looked at during this inspection of St George's Park we saw evidence to support a judgement that this service was caring.
People were supported by kind and attentive staff. We saw that care workers showed patience and gave encouragement when supporting people. People were treated with respect and dignity by the staff. We observed call bells were answered in a timely manner.
Is the service effective?
From the outcomes we looked at during this inspection of St George's Park we saw evidence to support a judgement that this service was effective.