7 May 2013
During a routine inspection
Staff met people's care and support needs in ways that they preferred. People were treated with dignity and respect. Care plans were detailed and supported all aspects of people's health and wellbeing.
Medication arrangements within the home had been reviewed and improved making processes more robust.
Staffing levels within the home had improved since our last visit. This had impacted positively on opportunities for people who received a service and the morale of the staff team.
Staff told us that they currently felt well supported in their roles. They said that they had received computer based training opportunities that provided them with basic knowledge. They said, however, that the 'hands on' training they received was more beneficial.
There were effective systems in place to assess and monitor the quality of the service provided. Records showed how checks were carried out to monitor systems and processes.