15 April 2019
During a routine inspection
People’s experience of using this service:
People's lives were positively impacted by Live N Care staff. People were empowered to achieve their goals and dreams and supported to live active busy lives.
People and relatives were very happy with the care and support they received and spoke positively to us about staff, saying they thought of them as family. We were told, ''There’s nothing I’d change about the service I receive from Live N Care,'' and ''It’s a great company, I much prefer being with Live N Care [to previous provider].''
The registered manager and director were passionate about placing people at the heart of the service and encouraged staff to do the same. They constantly strove to identify ways for people who use the service to achieve their potential and improve their quality of life.
People's needs and wishes were met by staff who knew them well and enjoyed working with them. We saw and were told of many examples of staff going 'above and beyond' to help and support people they cared for.
Appropriate recruitment checks took place before staff started work and there were enough staff available to meet people's care and support needs. People were involved in staff recruitment.
Staff received comprehensive training to enable them to carry out their roles effectively. Staff were encouraged to pursue professional development goals.
Staff were happy working for the service and felt supported by the registered manager and colleagues. We were told, ''There's good teamwork, I get on with everyone, they've all been really nice.''
Care records contained extensive, clear information covering all aspects of people's individualised care and support. Risk assessments were comprehensive and emergency evacuation plans were produced in a format that ensured people using the service could understand how to keep safe in a crisis situation.
Information about people was written in a respectful and personalised way and people were involved in the recording of their daily notes which ensured transparent and collaborative results.
People and their relatives were always involved in the planning and delivery of their care, and were regularly asked for feedback which was acted upon when appropriate.
People were supported in making healthy lifestyle choices for themselves and to maintain good health. Staff at the service worked collaboratively with healthcare professionals to ensure good outcomes for people.
The service had established links in the local community and had worked in partnership with key organisations including local authorities and other agencies that provided social care services to improve people's opportunities and experiences.
The service had an open approach to feedback and encouraged people and staff to be actively involved in service development. There were robust systems in place to monitor and improve the quality of the service. When there were problems, the provider dealt with them properly and quickly, working with all those involved to reduce the likelihood of recurrence.
Rating at last inspection: The service was rated Good overall at the last inspection (28 January 2017)
Why we inspected: The inspection was brought forward due to information of concern.
Follow up: We will continue to monitor the service through the information we receive until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk