16 September 2013
During a routine inspection
Before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes. We spoke with four members of staff who told us that they always ask before providing care. They explained they had a detailed knowledge of how people communicated in the home and were therefore able to understand if the person was consenting.
We contacted two relatives who were both very positive about the care and support provided by the service. One relative told us that the care was 'Really really good' and that their relative was 'Very comfortable with the staff.' Another relative said they were very happy with the care and commented that there relative was 'Always happy.'
During our visit, we spoke with four members of staff and they could all recall attending annual training in safeguarding vulnerable adults and demonstrated a good understanding of what this meant.
During our inspection we reviewed files in relation to four members of staff. We saw that each person had been required to submit references, proof of identification and an application form with a full employment history.