Archived: Barnardo's Include Me 2

Updated 11 June 2019

The inspection: We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team: Day one of the inspection was undertaken by two adult social care inspectors at the office base. One adult social care inspector undertook telephone calls to parents on day two of the inspection.

Service and service type: This service is a domiciliary care service. It provides personal care to children and young people in a community setting or within their own homes.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided. There was a new manager in the process of taking over the registered managers post.

Notice of inspection: We gave the service two days notice of the inspection site visit. This was to ensure the management team was available to support the inspection process.

What we did: Prior to our inspection we looked at the information we held about the service. This included any comments, feedback and any statutory notifications the service is required to send to us by law. We also looked at the information submitted by the service in the provider information return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We also looked at the most recent report completed by Ofsted. Ofsted is the Office for Standards in Education, Children's Services and Skills

To understand children and young people’s experience using the service we met with three children and young people in receipt of care and spoke with seven parents. We also spoke with seven staff members. These included three project workers, one apprentice, one team leader, the service manager and the registered manager who took overall responsibility. We looked at a number of records including, care records, two staff files, feedback, meeting minutes and audits and monitoring of the service.

Updated 11 June 2019

About the service: Barnardo's Include Me 2 is a domiciliary care service. At the time of the inspection 18 children and young people with learning and or physical disabilities were in receipt of care and support in a community setting. The service also offered personal care and support to people in their own homes.

People’s experience of using this service: Children and young people who used the service were safe. Their parents raised no concerns. Staff were recruited safely and we saw staff interacting positively with the children and young people we met during the inspection. Risks had been considered. Risks assessment provided guidance about how to support individual risks.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. Consent to care and treatment had been sought. Where required, staff supported the children and young people who used the service with their nutritional needs. We received positive feedback about the knowledge and skills of the staff team.

Children and young people received good care. Their individual needs were considered and decisions about likes and dislikes were reflected in their care records. Care was provided to children and young people afterschool, weekends and during holidays. Where alternative ways of communicating with children and young people was required these were supported by the service. Records contained information about individual needs the children and young people had and how these specific needs were to be best met by the staff team.

All people were happy with the service and knew what to do if they had any concerns. The service sought the views of children, young people and parents. Team meetings took place. Audits and monitoring was taking place. Relevant certificates and the ratings from the last inspection were on display in the service centre.

Rating at last inspection: The service was rated good at the last inspection (Published on 6 December 2016).

Why we inspected: This was a scheduled inspection based on the previous ratings.

Follow up: The service will be re-inspected as per our inspection programme. We will continue to monitor any information we receive about the service. The inspection may be brought forward if any risks are identified.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk