• Community
  • Community healthcare service

Archived: IQVIA

Overall: Good read more about inspection ratings

500 Brook Drive, Reading, Berkshire, RG2 6UU (0118) 450 8000

Provided and run by:
IQVIA IES UK Limited

Important: This service is now registered at a different address - see new profile
Important: The provider of this service changed. See old profile

Latest inspection summary

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Background to this inspection

Updated 28 March 2017

Information about the service

Quintiles Health Management Services is a large multinational organisation with a business unit that specialises in health management, including the provision of highly specialist service giving infusion therapy to patients in their own homes.

Our regulation of the organisation covers only the provision of the infusion of Tysabri home treatments. This is a specific treatment for patients with multiple sclerosis (MS), which the organisation provides in partnership with NHS trusts. The treatment involves patients receiving a medicine by infusion in their own homes; the treatment lasts an hour.

Patients had the infusion medicine delivered directly to their homes by a separate delivery company one day prior to the day of the infusion. The delivery service is not covered under this registration and therefore was not inspected.

Patients who wish to receive home infusions are referred to the service by their local NHS trust. They must satisfy eligibility criteria to ensure they are suitable to receive their infusion at home.

At the time of our inspection the service was used by six patients. All patients remained under the care of clinicians at their local NHS trust, two were with one trust and four were with another.

Quintiles employ specially trained nurses to infuse the home treatment to these selected patients. Managers within the service are also nurses who have been trained to give the home infusion treatment.

At the time of our inspection, there were three registered nurses who attended patients’ homes. They visited patients in their own homes every 28 days to carry out the treatment. These treatment visits were carried out on a pre-arranged and appointment-only basis.

Overall inspection

Good

Updated 28 March 2017

We have rated the home infusion service as ‘good’.

Care and treatment took account of current legislation and nationally recognised evidence-based guidance.

There was a small patient base with sufficient staffing levels to carry out the service.

Staff were competent to carry out their role and the organisation maintained a register of training required and undertaken by staff. Staff told us management support and the annual appraisal system worked well and was worthwhile.

Appropriate governance structures were in place for clinical governance, health and safety and infection control.

Patient feedback regarding their treatment and care was overwhelmingly positive. Patients told us they felt included and informed about the treatment they received.