Archived: 36 Hurstville Drive

We also spoke with two relatives of people who use the service. They told us they were very happy with the care provided. They said they were kept informed about any changes to their relatives care and treatment. Relatives knew how to raise concerns and felt their concerns were acted on swiftly. They also told us there was plenty of staff on duty when they visited and the home was very clean and well maintained.

We found medication was administered safely to people. People were given appropriate support where required, to ensure they had taken their medication. We found people's personal records were accurate, fit for purpose, kept securely and could be located promptly when needed. Staff records and other records relevant to the management of the service were accurate and fit for purpose.

As part of our inspection we spoke to a resident's relative about the care the care the resident received. The relative told us they felt positive about their family member's care as well as their relationship with the staff. We observed residents moving freely around the home and interacting with the staff in a relaxed way that included appropriate humour. On the day of our visit we saw that residents were involved in art and music activities in the home, as well as an activity in the local community using the home's minibus. We observed the residents making choices and decisions about their daily lives, and that resident's choices and decisions were respected by the staff.

We saw that Voyage Care Ltd, the company who owned the home, had undertaken a recent audit of the home's services and had produced an action plan for the home as part of their quality assurance processes and that this was work in progress. However, work was needed in regards to the home's recording of staff meetings, staff appraisals, accidents and incidents, and in dealing with complaints.