31 May 2023
During an inspection looking at part of the service
Yorkshire Homecare Limited is a domiciliary care service providing personal care to adults with a range of support needs in their own homes. At the time of our inspection there were 6 people using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
Systems and processes were in place to safeguard people from the risk of abuse. Relatives told us people received safe care and there were enough staff to meet people’s needs. Medicines were generally managed well. Staff had a good understanding of infection prevention control. The provider ensured staff were recruited safely and received supervision and support to ensure safe care.
The registered manager ensured regular reviews of peoples’ needs. Relatives described ways they were involved in the development and updating of care plans and risk assessments. Staff had a robust induction at the start of their employment, further coaching and competency checks ensured they had the skills and knowledge to care for people safely and in a person-centred way. Staff understood how to provide personalised care and ensure people’s nutritional needs wet met.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The registered manager responded to feedback, ensuring lessons learnt were being used to improve the service. There were systems in place to monitor that people received safe and good quality care. Relatives and staff had good experiences of the service and could contribute to further improvement within the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for this service was requires improvement (published 13 October 2021). The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.
Why we inspected
We carried out an unannounced comprehensive inspection of this service on 13 October 2021. Breaches of legal requirements were found. The provider completed an action plan after the last inspection to show what they would do and by when to improve safe care and treatment, good governance and staffing.
We undertook this focused inspection to check they had followed their action plan and to confirm they now met legal requirements. This report only covers our findings in relation to the Key Questions Safe, Effective and Well-led which contain those requirements.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has changed from requires improvement to good. This is based on the findings at this inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Yorkshire Homecare Limited on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.