Claremont Court

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

Date of assessment 17 Jan to 20 Jan 2024. This was a responsive assessment due to concerns we had received regarding the care people were receiving at the service, particularly around end of life care. We identified not all staff had received end of life care training and were not always aware people were on end of life care. However, we did not identify concerns around the provision of end of life care during our assessment. People were cared for by staff who were kind towards them and knew them well. People's bedrooms, bathrooms and the kitchen were clean and fresh. The home was developed to meet the needs of the people living at the home, including those living with dementia. There were objects, pictures and areas of interest throughout the home which we saw people enjoyed. There were also a range of activities available for people. Risks to people were managed effectively and steps were taken to safeguard people when necessary. Medicine management systems and processes were safe, with administering staff receiving an annual competency check. Safe recruitment processes were in place. People’s end of life wishes had been considered and documented. Staff felt the management team were approachable and took on feedback to improve the service. Governance systems were efficient in ensuring the service was providing quality care.

People's experience of this service

Overall, people and their relatives were complimentary about the service. One person told us, “I like it here.” A relative told us, “The care is brilliant. My wife gets proper care. Communication is very good. Management is great. My wife does not take part in much these days, but likes music so they involve her in any musical event. My wife is always kept clean and they see to her needs. I have no complaints at all. I am invited to relatives meetings which are regular. If I can't attend, I get sent the minutes. When I could not visit, they came and picked me up so I could see my wife.” Another relative said, “I love it. Immediately felt part of the family. [The registered manager] said to me ‘this is your mum’s home’ and after that it made me feel like I was coming in to her home. I have my slippers here, I can go and make drinks in the kitchen. I am never made to feel I’m not wanted. I hold mum’s hand when she is being repositioned as she is distressed. I feel part of the team.” A further relative told us, “The staff are fantastic, knowledgeable, reliable, energised, responsive and engaging and this makes for the most wonderful atmosphere. What’s most important is that mum is happy and respected and we are comforted as a result.” During our assessment, we observed a calm and serene atmosphere. Some people were walking around, sometimes stopping to look at wall pictures and large TV screens displaying moving images such as colourful tropical fish swimming. One person was relaxing in an area made to look like a beach.