3 April 2019
During a routine inspection
People’s experience of using this service:
The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.
The service was registered before CQC's 'Registering the right support" policy was published. However, the registered manager demonstrated they promoted the principles of this guidance. People were treated as individuals, encouraged to lead active lifestyles and were part of their local community.
People received personalised care, which met their needs. Guidance was in place to support people consistently and in the way, they wanted. Care plans were informative. People had access to other health care professionals. People were supported to pursue their interests and hobbies, and social activities were offered
Staff knew people well. They were caring in their approach. People told us they liked the staff that supported them and were at ease with the staff that were on duty. People's relatives spoke positively about the service and the support that was in place.
Risks to people's health, safety and wellbeing were assessed. Support plans were put in place to ensure these were reduced as much as possible. People were protected from potential abuse by staff who had received training and were confident in raising concerns.
There was a thorough recruitment process in place that checked potential staff were safe to work
with people living at Ferndale Crescent. People were involved in the recruitment of staff. Staff were provided with the training, supervision and support they needed to care for people.
The service was well led. There was a positive culture at the service where staff and people felt listened to and supported. There were suitable quality assurance systems in place to assess, monitor and improve the quality and safety of the service provided.
Rating at last inspection: Rating at last inspection: Good (report published June 2017)
Why we inspected: This was a planned inspection based on the rating at the last inspection. We found the service continues to meet the characteristics of good with improvements made to how the service supported people with meaningful activities.
Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk