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Kalm Care Ltd

Overall: Good read more about inspection ratings

27 Hunts Mead, Enfield, Middlesex, EN3 7LX (020) 8443 0915

Provided and run by:
Kalm Care Ltd

Latest inspection summary

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Background to this inspection

Updated 11 May 2019

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

The inspection team consisted of one adult social care inspector.

Service and service type

Kalm Care Ltd provides support to people with mental health needs, in a supported living setting to maximise their independence and support people’s recovery.

At the time of the inspection people lived in two houses and a self-contained flat. Office space for staff was provided in each house.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

We gave the service 48 hours’ notice of the inspection site visit because it is small and the manager is often out of the office supporting staff or providing care. We needed to be sure that they would be in.’

What we did:

Before the inspection, we reviewed information we held about the service, including previous reports and notifications sent to us at the Care Quality Commission. A notification is information about important events which the service is required to send us by law. We looked at the information sent to us by the provider in the Provider Information Return. This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.

We also checked the action plan submitted following the last inspection.

As part of the inspection, we:

• Spoke with three people who lived at the service

• Talked with two members of support staff and the registered manager

• Checked two care records

• Reviewed five recruitment records.

• Reviewed training, supervision and appraisal records for the staff team

• Reviewed staff and residents meeting minutes

• Looked at records of accidents, incidents and complaints

• Reviewed medicines storage and administration records, audits and quality assurance reports.

We received feedback from one health and social care professionals regarding the quality of care at the service.

Overall inspection

Good

Updated 11 May 2019

About the service:

Kalm Care provides care and support to people with mental health needs living. This service provides care and support to nine people living in three ‘supported living’ settings. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living. Only two people living in the supported living schemes received support regulated by the Care Quality Commission. However, three people wanted to speak to us as part of the inspection. This inspection looked at people’s personal care and support if they were provided with a regulated activity.

People’s experience of using this service:

• People told us they felt safe, they liked living at the service and staff were kind to them.

• People told us they were treated with dignity and respect and received support in a way that suited them.

• Staff were competent to meet people’s needs and supported people in a person centred way.

• People told us they thought the service was well-led as did health and social care professionals, and we found this to be the case.

• The service met the characteristics of Good in all areas. More information is in the full report.

Rating at last inspection: The last inspection took place on 23 January 2018 and was rated ‘Requires Improvement’. There were three breaches of the regulations relating to safe care and treatment, recruitment and the failure to notify CQC of significant events. The report was published on 9 April 2018.

Why we inspected: The inspection took place as part of a schedule of planned inspections based on previous rating.

Follow up:

We will continue to monitor the service to ensure that people receive safe, compassionate, high quality care. Further inspections will be planned for future dates.