Updated 11 May 2019
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team:
The inspection team consisted of one adult social care inspector.
Service and service type
Kalm Care Ltd provides support to people with mental health needs, in a supported living setting to maximise their independence and support people’s recovery.
At the time of the inspection people lived in two houses and a self-contained flat. Office space for staff was provided in each house.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
We gave the service 48 hours’ notice of the inspection site visit because it is small and the manager is often out of the office supporting staff or providing care. We needed to be sure that they would be in.’
What we did:
Before the inspection, we reviewed information we held about the service, including previous reports and notifications sent to us at the Care Quality Commission. A notification is information about important events which the service is required to send us by law. We looked at the information sent to us by the provider in the Provider Information Return. This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.
We also checked the action plan submitted following the last inspection.
As part of the inspection, we:
• Spoke with three people who lived at the service
• Talked with two members of support staff and the registered manager
• Checked two care records
• Reviewed five recruitment records.
• Reviewed training, supervision and appraisal records for the staff team
• Reviewed staff and residents meeting minutes
• Looked at records of accidents, incidents and complaints
• Reviewed medicines storage and administration records, audits and quality assurance reports.
We received feedback from one health and social care professionals regarding the quality of care at the service.