• Care Home
  • Care home

Lonsdale House

Overall: Good read more about inspection ratings

8 Lichfield Road, Walsall, West Midlands, WS4 2DH (01922) 721566

Provided and run by:
GreenSquareAccord Limited

Important: The provider of this service changed. See old profile

Latest inspection summary

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Background to this inspection

Updated 19 June 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

One inspector carried out the inspection.

Service and service type:

Lonsdale House provides accommodation for people who require nursing or personal care for people who have mental health conditions.

People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

The inspection was unannounced.

What we did:

To help us plan our inspection, we reviewed information we held about the service, including notifications. A notification is information about events that by law the registered manager should tell us about, for example; safeguarding concerns, serious injuries and deaths that have occurred at the service. We also used information the provider sent to us in the Provider Information Return (PIR) to formulate our inspection plan. A PIR is information we require the provider to send to us, at least annually to give us some key information about the service.

We spoke with three people who used the service. We spoke with two support workers, one senior support worker and the registered manager. We reviewed two people’s care records, we looked at how medicines were administered, stored and recorded. We looked at documents relating to the management of the home, including two staff files.

Overall inspection

Good

Updated 19 June 2019

About the service:

Lonsdale House provides accommodation for people who require nursing or personal care for up to 15 people who have a mental health condition. At the time of the inspection there were 13 people living in the home.

People’s experience of using this service:

People who used the service were supported safely. People were able to freely access the community and accessed activities supported by staff at the home. People were supported to be independent.

People’s choices and preferences were known to staff and respected. Staff were caring and respectful. People’s privacy and dignity was promoted.

People had support plans and risk assessments in place, which gave staff guidance to effectively support them. Staff supported people in accordance with their individual preferences and goals and people’s needs were met.

The provider had systems in place to monitor the quality of the service provided and ensured risks to people and the environment were reduced.

Lessons were learnt when things went wrong, and systems were updated or improved if needed. The registered manager was approachable and responsive to people and staff. They had a clear understanding of their responsibilities of their registration with us.

The service met the characteristics of Good in all areas.

Rating at last inspection:

This was the first inspection; therefore, the service does not have a previous rating.

Why we inspected:

This was a scheduled inspection.

Follow up:

We will continue to monitor the service through the information we receive.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk