23 April 2013
During an inspection looking at part of the service
Some people told us that they felt well cared for and their comments included 'Care is good.' All three of the people we talked with had some concerns about how their care was managed. Two of the people told us that they did not have a choice about when they were woken up and one said they did not have a choice about when they were assisted from bed.
Five of the seven complaints we looked at concerned how care had been provided and investigation reports showed that, on occasion, people had not received the level of care they deserved.
Staffing levels in the home were inconsistent and this had impacted on how care was delivered. People told us there was a particular problem with low staffing levels at weekends and we saw this in staff rotas we looked at.
People had been given information on how to complain and complaints records we looked at showed that people's complaints had been investigated and they were advised of the outcome.