27 March 2015
During a routine inspection
Mihomecare Welling is a domiciliary care agency which provides care in peoples' own homes. It is situated in the London borough of Bexley.
There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.
People said the service provided was generally good, although one person said not all the staff were suitable for the tasks allocated to them. They were satisfied with the service and thought it felt safe, was effective, caring, responsive and well led.
The records were kept up to date and covered all aspects of the care and support people received, their choices and identified and met their needs. They contained clearly recorded, fully completed, and regularly reviewed information that enabled staff to perform their duties. People were protected from nutrition and hydration associated risks by staff monitoring diets if appropriate and promoting healthy eating. People were encouraged to discuss health and other needs with staff and had agreed information passed on to their GP’s and other community based health professionals, as required. This included information that may contribute to decisions made under The Mental Capacity Act 2005 and Deprivation of Liberty Safeguards (DoLS) processes.
There was a robust recruitment process that was followed. The staff were well trained and said the organisation was flexible, a good one to work for and they enjoyed their work. They had access to training, and support. People said the manager was approachable, responsive, encouraged feedback from them and consistently monitored and assessed the quality of the service provided.
There were enough staff who knowledgeable about the people they supported, the care they required and received support from the agency to provide it. They had appropriate skills and provided care and support in a professional, friendly and supportive way that was focussed on the individual.