Updated 14 March 2019
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team:
The inspection was undertaken by two inspectors. An expert by experience carried out telephone interviews with people using the service and relatives of people receiving support. An expert by experience is a person who has personal experience of using or caring for someone who uses a home care service.
Service and service type:
This service is a domiciliary care agency. It provides personal care to adults living in their own houses and flats. Not everyone using Genesis Recruitment Agency Ltd; Nursing & Domiciliary Care; West London receives regulated activity; CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided.
At the time of this inspection a registered manager was in post. The registered manager was also a company director. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection:
We gave the service four days’ notice of the inspection visit because the location provides a domiciliary care service and we needed to be sure that someone would be available.
Inspection site visit activity started on 30 January 2019 with telephone interviews with people using the service and ended on 15 February 2019. We visited the office location on 15 February 2019 to see the manager and office staff; and to review care records and policies and procedures.
What we did:
Before the inspection we looked at all the information we held on the provider. This included notifications from the provider. Notifications are for certain changes, events and incidents affecting the service or the people who use it that providers are required to notify us about.
During the inspection we spoke with the registered manager who was also the provider’s director, a quality improvement consultant, deputy manager and the care coordinators. We reviewed the care records for six people using the service, the employment folders for four care workers, training records for all staff, visit rotas for one day and records relating to the management of the service. The expert by experience contacted 21 people who used the service by telephone. We sent emails for feedback to 54 care workers and received comments from eight.