The Care Quality Commission

Archived: South Derbyshire Area Office (DCC Homecare)

Civic Offices, Civic Way, Swadlincote, Derbyshire, DE11 0AH (01629) 532654

Provided and run by:
Derbyshire County Council

Important: This service is now registered at a different address - see new profile

All Inspections

9 November 2011

During a routine inspection

As part of this inspection we spoke by telephone to eight people who were supported by the Homecare Service and saw groups of staff at every locality office. We also spoke with organisation's operational managers and Domiciliary Service Organisers (DSO) at the locality offices and senior officers at the Adult Social Care Department's headquarters; they all gave us a perspective about their work.

All of the people we spoke to expressed very positive relations with the staff who provided support and care, and good relations with the agency's office based coordinator and management staff. They told us that staff worked sensitively and carefully and that 'although I have quite a few workers visit me the regular ones are fantastic' and that 'they all do the work to the same high standard and the new ones will ask me if they are unsure'.

People told us in general terms about their confidence in the agency's staff to work safely and the staff that we spoke to all told us that they had received proper training about abuse of vulnerable people and they demonstrated an understanding about their responsibilities to report any concerns.