The Shores

Updated 26 October 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was conducted by one inspector.

Service and service type

The Shores is a care home. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. This service did not provide nursing care.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of the inspection there was a registered manager in post.

Notice of inspection

We gave the service 24 hours’ notice of the inspection. This was because the service is small and people are often out and we wanted to be sure there would be people at home to speak with us.

What we did before the inspection

We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all of this information to plan our inspection.

During the inspection

We met with three of the six people who used the service. We spent time observing and listening to how staff interacted with people. During the visit we spoke with the registered manager, four members of staff and two relatives.

We reviewed a variety of records relating to the management of the service. This included staff rotas, records relating to the recording of accidents and incidents, infection control policies and procedures and statutory notifications. We reviewed three people’s care, support and medication records. We looked at three staff files in relation to recruitment and staff supervision.

After the inspection

We sought and received written feedback from a health and social care professional of their views of the service.

Updated 26 October 2022

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

About the service

The Shores is a residential care home registered to provide accommodation and personal care for up to seven people diagnosed with a learning disability. At the time of this inspection there were six people living at the home.

People’s experience of using the service and what we found

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

Right support

Staff understood people and their individual needs well. People were supported by appropriate numbers of staff on each shift to ensure people’s safety and meet their needs. Staff knew people well and provided kind, caring, person-centred care and support. People received care and support in an environment that was safe, clean and well maintained. People could express choice about their living environment and were supported to personalised their bedrooms reflecting their choice of furnishings and items that were important to them.

Right Care

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent. Care plans and risk assessments were detailed and person centred ensuring people were supported to live full, active lives.

Right culture

There was a relaxed, friendly and welcoming atmosphere at The Shores. Staff demonstrated good understanding around providing people with person centred care and spoke knowledgably about how people preferred their care and support to be given.

The management team promoted an open and honest culture and staff had confidence in the leadership of the service and felt the service was well led.

For more details please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was requires improvement (published 7 October 2019).

Why we inspected

This inspection was prompted by a review of the information we held about this service.

The overall rating for this service has changed from requires improvement to good based on the findings at this inspection.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for The Shores on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.