• Care Home
  • Care home

The Tides

Overall: Good read more about inspection ratings

136 Lower Blandford Road, Broadstone, Dorset, BH18 8NZ (01202) 604056

Provided and run by:
Harbour Care (UK) Limited

Important: The provider of this service changed - see old profile

Latest inspection summary

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Background to this inspection

Updated 22 May 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

The inspection team consisted of one CQC Inspector over both the days of the inspection visit.

Service and service type:

The Tides is a care home that can accommodate up to eight people with learning or physical disabilities. People in care homes receive accommodation and personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

The service had been developed and designed in line with the values that underpin the registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.

Notice of inspection:

The inspection on day one was unannounced.

What we did:

Before the inspection we reviewed information we held about the service. This included information about incidents the provider had notified us of and contacting health professionals and the local authority for their views on the service. The provider had completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what it does well and improvements they plan to make.

During the inspection, we met with seven of the people living at The Tides and spoke with two of them. Some of the people we met had complex learning disabilities and were not able to tell us about their experiences of life at the home. We therefore used our observations of care and our discussions with relatives and staff to help form our judgements. Throughout the inspection we observed people looked relaxed and comfortable with staff and actively sought staff out to engage with. We spoke with four members of staff which included the registered manager, the deputy manager and care staff. We received written feedback from a health professional and immediately following the inspection we spoke with four relatives on the telephone and obtained their views on the service The Tides provided. We also received e-mail feedback from a further two relatives.

We observed how people were supported and to establish the quality of care people received we looked at records relating to their care and support. This included individual care and support plans and all Medicine Administration Records (MARS). We also looked at records relating to the management of the service including; staffing rotas, staff recruitment, supervision and training records, premises maintenance records, training and staff meeting minutes and a range of the providers policies and procedures.

Overall inspection

Good

Updated 22 May 2019

About the service:

• The Tides is a care home for people with a learning and/or physical disability. The home is registered to provide accommodation and personal care for up to eight people. At the time of our inspection there were eight people living at the home.

People’s experience of using this service:

• People received outstandingly effective care and support from a consistent, committed well trained, staff team. Staff spoke passionately about their role and felt extremely well supported by an approachable, open management team.

• Staff knew people exceptionally well and expressed care and affection for them and worked hard to enable people to share their views and live active lives as independently as possible. People received care and support in an individualised way, which was planned and delivered to fully meet their needs. People were supported and cared for as individuals with a thorough person-centred approach.

• The home had undergone recent redecoration and adaptions which had positively impacted the lives of people living at The Tides. This had led to people having an improved sense of well being, and reduced instances of anxiety and agitation.

• The service worked collaboratively and closely with health care professionals to ensure people received the best care and support at all times.

• People had detailed, individual risk assessments completed which ensured they were supported to live their lives as independently as possible while minimising any identified risks.

• People were supported to have maximum choice and control of their lives and supported in the least restrictive way possible, whilst maintaining a level of independence.

• People were supported to access the community and trips to places of interest each day. People’s privacy was protected and they were treated with dignity and respect by a caring staff team who showed people kindness and compassion.

• The Tides was staffed with sufficient levels of trained staff who were themselves supported with a robust system of regular supervision and annual appraisals. Staff felt very well supported and commented very positively on the training they received.

• People’s medicines were being managed safely, stored securely and administered by trained staff.

• People and their relatives were fully involved in assessing and planning the care and support they received.

• People and relatives knew how to make a complaint and felt confident they would be listened to if they needed to raise any concerns.

• Relatives and health professionals expressed confidence in the management team and felt the service was very well led.

More information in Detailed Findings below.

Rating at last inspection: Good (The date the last report was published was 21 October 2016).

Why we inspected: This was a planned inspection based on the rating at the last inspection. The service remains rated as Good overall.

Follow up: We will continue to monitor this service and plan to inspect in line with our inspection schedule for those services rated as Good.