10 September 2013
During a routine inspection
During the inspection we spoke with manager, care coordinator, four care staff, two people who used the service, two relatives and one social worker.
We saw that there were arrangements in place to gain people's consent to the care and support they required. People told us they received the care they wanted and needed, records we saw also confirmed this. One person told us: 'I would not be able to manage without the staff they are all so good".
Appropriate systems were in place to ensure that people who needed and had requested support to administer their medicines, received their medicines safely and as prescribed.
Staff received training and support to provide people with the support they needed. They had completed induction training when they started work and had undertaken additional training to develop and improve their knowledge and skills.
The service had systems in place to review and monitor the care people received.
The service had appropriate systems in place to enable people to raise concerns and be confident that their concerns would be investigated and addressed.