Archived: 93 Downs Park Road

We also found that the provider's arrangements for recording the administration of some medicines were insufficiently robust and were putting people who use the service at risk of harm.

At this inspection visit we saw that improvements had been made and these issues had been addressed.The provider was able to demonstrate that it was in people's interests to continue to live at the home following the changes to the service. People's representatives were consulted and people's capacity to consent was formally assessed.

We also found that the provider had improved its management of medicines, reducing the risk of medication errors.

The provider was required to make some improvements to the management of medicines at the last inspection. Whilst some improvement had been made, people were not always protected against the risks associated with medicines. This was because the provider still did not have in place appropriate arrangements and guidance in place to manage as required ( PRN) medicines safely.

There were enough qualified, skilled and experienced staff to meet people's needs. A complaints system was available and people had information about how to make a complaint if they wished to.

We spoke with four relatives, one for each person who used the service. Three out of four relatives told us they were pleased with the service and thought their relative was happy. One relative thought staff could provide more personalised care.

People's needs were assessed and met as set out in their individual support plans. Health and safety matters were addressed and procedures were in place and followed. Staff were familiar with people's needs and knew how to support them. Staff were supported and trained in their work. However people were not protected against the risks associated with medicines as arrangements to manage medicines safely were inadequate.