Archived: Thetford Healthy Living Centre Also known as Prime Diagnostics Limited

We found that people's health was monitored and records were held that contained an appropriate and detailed account of the risks associated with the endoscopy procedure and treatment carried out.

We saw that there were effective systems in place to reduce the risk and spread of infection at the endoscopy clinic.

Staff members were well led, trained and supported to provide care and treatment to people through effective management, competency assessments and staff team meetings.

Quality audits were being carried out to ensure the views of people were gathered on the quality of the care, treatment and aftercare they received.

We found that people's health was monitored and records were held that contained an appropriate and detailed account of the risks associated with the procedure and treatment carried out.

Staff members showed us that they knew how to recognise, prevent and report abuse.

We saw that there were effective systems in place to reduce the risk and spread of infection at the endoscopy clinic.

Staff recruitment, registration and immunisation checks were carried out to ensure that the staff employed were suitably trained, experienced and registered to work in the endoscopy clinic.

There were systems in place for people to make a complaint about the procedures carried out at the clinic. We found that people's concerns and complaints were taken seriously and investigated appropriately.