The Care Quality Commission

Archived: St Anne's Community Services - Sunderland

9 Prince Consort Way, North Shields, Tyne and Wear, NE29 6XB (0191) 257 9890

Provided and run by:
St Anne's Community Services

Important: This service is now registered at a different address - see new profile

All Inspections

31 August 2012

During a routine inspection

We spoke to three people who used the service and they told us that they were 'happy' with the service provided and that the staff treated them 'well'. We observed the interaction between staff and people who used the service; we saw that they spoke well to them, treated them with respect and that the people who used the service were confident with staff.

People spoken to were aware that they had a care plan and also that any changes in their care had been discussed with them.

We were told that the carers are 'good'. We saw carers encouraging people who used the service to express themselves and to tell staff what they wanted; we saw staff make a meal after one person who used the service had made a request.

We saw that people who used the service knew who to go to if they had any concerns. They also said they were confident that staff would respond appropriately. We saw the ongoing positive relationships between people who used the service and staff. We saw staff dealing directly with issues during our visit and that people had been given a copy of the complaints procedure.