18 November 2014
During a routine inspection
Greenhill provides accommodation for up to five people at any one time. On the date of the inspection, 18th November 2014, five people were living in the service.
A registered manager was in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.
Staff we spoke with understood their responsibilities under the Mental Capacity Act 2005(MCA), for example how to ensure the rights of people with limited mental capacity when making decisions were respected. We found the home to be meeting the requirements of the Deprivation of Liberty Safeguards (DoLS).
People told us care was excellent at the home and they were treated well by staff and the management team. We observed staff were kind and caring and demonstrated a good understanding of people’s individual needs.
Arrangements were in place to assess people’s healthcare needs and care plans were in place for staff to follow to help them meet these needs. There was regular input from a range of health professionals.
Care plans were regularly reviewed to ensure they met people’s individual needs. People and /or their relatives were involved in care plan reviews and it was evident their comments in relation to care and support were recorded and acted on.
People spoke positively about the food. We saw people had a choice and had been involved in the development of their own individual menu based on likes and dislikes. People’s weights were regularly monitored and action was taken where the service had concerns over people’s nutritional intake and advice from dieticians was sought.
Systems were in place for checking the quality of the care provided to people. People were encouraged to share their views about the service.