Archived: Dimensions 138 All Saints Road

We found care records to be in place for all the people who used the service and we saw that the provider was in the process of updating people's care records. We saw daily notes in the records that showed the care provided and any concerns that were noted at the time.

We saw that all staff received training in safeguarding adults. We also saw from staff records that appropriate checks had been made by the provider to verify staff's suitability to work. This meant there were effective recruitment and selection processes in place.

Appropriate arrangements were not in place in relation to the recording of medicines which meant people were put at risk.

There was an ineffective complaints system. Comments and complaints people made were not responded to appropriately. The complaints records were not analysed to prevent reoccurring themes.

There were several serious incidents that had occurred at the home that had not been reported to the Care Quality Commission.

We observed and read about how people were offered choice and respect. We saw that people's dignity was respected. The staff we met listened to the people who used the service and were aware of their needs. The provider described how important it was to listen to the views of the relatives and had regular meetings with them.