18 December 2012
During a routine inspection
One person told us, 'The care staff are lovely, they look after me.' Another person said, 'My relative is respected, their needs are met and the carers are very good.'
People told us that staff treated them with respect, listened to them, gave them choices and supported them in activities they liked.
People who used the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening. Staff we spoke with were very knowledgeable on procedures to follow.
Staff received appropriate professional development. A training programme was in place to provide staff with the training and support they needed.
There was an effective system to regularly assess and monitor the quality of service that people received. There was a complaints policy that took account of complaints and comments to improve the service.