Background to this inspection
Updated
16 December 2015
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection took place on 26 October 2015 and was unannounced. The inspection team consisted of two inspectors.
We reviewed the information we held about the home and looked at the information the provider had sent us. We looked at statutory notifications we had been sent by the provider. A statutory notification is information about important events which the provider is required to send us by law. We also reviewed the Provider Information Return (PIR). The PIR is a form that asks the provider to give some key information about the service, what the service does well and the improvements they plan to make. We also sought information and views from the local authority and other external agencies about the quality of the service provided. We used this information to help us plan the inspection of the home.
We met all five people who were living at the home. People were not able to share their experiences of living in the home in any detail due to their complex needs. We therefore spent time observing how people spent their time and how staff interacted with people using the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us. We also spoke with five care staff and the registered manager. We looked in detail at the care two people received, carried out observations and reviewed records relating to people’s care and the management of the home.
Updated
16 December 2015
The inspection took place on 27 October 2015 and was unannounced. At the last inspection in October 2013 the provider was meeting all of the requirements that we looked at.
199 Doseley Road provides accommodation and personal care for up to five people with a learning disability. On the day of the inspection visit five people were living at the home. There was a registered manager in post who was present at the inspection. They also managed two supported living services. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
Staff knew how to protect people against the risk of abuse or harm and how to report concerns they may have. Information was available to staff on the process they must follow if they had concerns about people’s safety.
People received their medicines safely and when they needed them by staff who were trained to administer medicines and their competency was regularly assessed. Arrangements for meeting people’s health care needs were in place and people saw health care professionals when they needed to.
People were supported by staff that had most of the skills to meet their needs. Staff had received appropriate training and felt supported in their work by the registered manager.
People received support when they needed it and staff knew their preferences in relation to their care. People were treated with dignity and were offered choices in a way they could understand.
Staff knew how to raise concerns and complaints on behalf of the people they supported.
People and their families were involved in the service. The provider had quality assurance procedures in place which monitored the quality of the service the home provided.