Dimensions Fountain House Innox Lane

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

In this key question we assessed at one quality statement, which looked at how people’s care and support needs were assessed and reviewed.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Relatives we spoke to felt staff knew people's needs well. Comments included: “They seem to know [person] better than me now. They understand him and help him settle again.” And: “She has been there a long time now and staff do know her well. Although she doesn’t talk, she makes her feelings known.”

Staff felt people's needs were assessed well and that care and support plans reflected people’s needs. One staff member explained how care plans were reviewed as an ongoing process; they told us: “Things change so much anyway because of [people’s] needs, it is a constant review. We can add to care plans. We talk about this a lot as a team.”

We observed documents about people’s health and wellbeing were available in easy read formats. This meant documents were available to help people understand their care and treatment. We saw people had detailed reviews of their care and support and saw social workers and people’s relatives were invited to these reviews.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.