Archived: Dimensions 178 Wylds Lane

Updated 11 September 2015

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 22 July 2015 and was unannounced. The inspection was carried out by one inspector.

As part of the inspection we looked information we held about the service provided at the home. This included statutory notifications. Statutory notifications include important events and occurrences which the provider is required to send us by law.

We saw how staff cared and supported people who lived there. Some people were unable to communicate with us verbally so we used different ways to communicate with people. We also used our Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.

We spoke with the registered manager and four support workers. We also spoke with a relative of each of the four people who lived at the home. We looked at two people’s care records including their medicine records. We also looked records regarding the management of the home such as training and quality assurance.

Updated 11 September 2015

This inspection took place on 22 July 2015. The inspection was unannounced. Dimensions 178, Wylds Lane provides accommodation and personal care for up to four people who have a learning disability. At the time of our inspection four people were living there. The home had four single bedrooms, a bathroom, two lounges and a kitchen with a dining area.

The home had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Relatives told us they had no concerns about the care and support provided for their family member. Staff we spoke with demonstrated an awareness and recognition of potential abuse and knew what action they would need to take in the event of abusive situations.

People who lived at the home were supported by staff who were aware of potential risks which could affect them. Staff were aware of methods to reduce these risks such as those associated with eating and drinking. People had access to a choice of food and drink and people were supported as needed.

Sufficient staff were available to meet people’s needs. Staff received regular training and support to make sure they had suitable knowledge to care and support people. Staff treated people with respect and knew how they could maintain their privacy and dignity.

People’s consent was obtained on a day to day basis. The registered manager had followed the principles of the Mental Capacity Act 2005 and had made applications to the local authority when restrictions to people’s liberty were made.

People had access to health professionals as needed to maintain their well-being. People’s relatives felt involved and up dated.

People were able to see family and friends when they wanted. Visitors told us they were made to feel welcome by staff at the home when visiting. Relatives were confident they could raise concerns about the care provided if necessary.

Relatives and staff felt the registered manager to be approachable. Staff were well supported and encouraged to be involved in the home. Systems were in place to monitor and improve the quality of the service provided to people.