Dimensions Somerset Newholme

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People received person-centered care which respected their individual needs and wishes.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

The registered manager told us how they challenged other professionals, such as hospital staff, to make sure people were not discriminated against because of their disability.

People were treated as individuals and their feedback was sought in ways which were meaningful for them. Staff ensured people living at the home received the support, care or treatment they needed. Staff advocated for people when necessary to ensure people had the right treatment at the right time.

The provider had policies and procedures in place to ensure people were treated fairly and without discrimination.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.