Archived: Dimensions 34-36 Seagarth Lane

Staff practices ensured people were enabled to give their consent to care and support whenever possible. Where people did not have capacity to consent, effective systems ensured their rights and well-being were protected in line with legal requirements.

People living at the service and staff knew and got on well with each other. We reviewed care plans for three of the six people at the service and they were detailed, up-to-date and person-centred.

The premises were designed and effectively maintained so as to be safe and suited to the specific needs of people living there. Staff were well supported by managers and colleagues and received sufficient on-going training to be able to carry out their roles effectively. There were adequate systems for recording and responding to complaints, and an easy-read guide to the process was available to people using the service.

We found that people were supported and staff spent time assisting people and were aware of people's needs. Staff were friendly, respectful and courteous when speaking with people. The care plans were detailed and reflected people's needs. Appropriate arrangements were in place for the management of people's medicines. Equipments were in place to support people to maintain their mobility and independence.

People were supported to be part of the local community and undertook community based activities including attending college. Staff supported people to access healthcare professionals and treatment as needed. There was an internal audit that looked at the quality and safety of care provision. People who use the service were asked for their views about their care and treatment and they were acted on.