23 October 2012
During a routine inspection
The care plans were detailed and supported by risk assessments and other information for staff. People who had been supported told us the staff listened to their wishes.
People felt safe and well cared for. The agency had systems in place to safeguard them from abuse and had responded appropriately where any concerns had arisen.
The staff were provided with an induction and an ongoing programme of training to support their work. They were supported through regular meetings with their manager. People supported by the agency told us that the staff were very good.
The agency monitored the effectiveness of its operation regularly and sought the views of the people it supported as part of its ongoing monitoring.