Archived: Dimensions 6a Prospect Place

The manager who was not yet registered with the Care Quality Commission (CQC) was on a day off on the day of our inspection. We spoke with this person briefly on the telephone. We also spoke with the regional director on the telephone.

While at the service we spoke with a service manager and five support workers. We spent time with people who used the service. We were unable to speak with people who used the service due to their level of complex needs and communication difficulties. We also spoke with two relatives of people who used the service and a visitor.

We observed how staff interacted with people. We saw that staff spoke with people in a respectful manner. We observed that people appeared relaxed and comfortable with the care provided. Comments from relatives included: 'It's perfect, they can't do enough for us,' and: 'Have nothing but praise'.

We looked at the care records for two people and found that their needs had been assessed. The records showed that care and treatment was planned and delivered in line with people's individual need. Staff told us that they were aware of each person's needs and how to give care and support to meet these needs.

We found that medicines were prescribed and given to people appropriately.

We found that the equipment that was used in the home was maintained appropriately and that staff had been trained in its use.

We saw that there were enough staff available to support people to meet their needs.

Staff were trained and received support through staff supervision. This made sure that all staff had suitable skills so they provided consistent care to people who used the service.

A complaints procedure had been made available to help people should they wish to make a complaint.

We saw staff interacted with people and involved them in their care where possible. People who used the service had taken part in activities in the local community.

We found that staff had a good understanding of the needs of people and that they supported them to meet those needs.

We found that people who used the service were protected from the risk of abuse. We saw that staff had a kind and caring approach towards people they supported.

Staff had received suitable training provided by the provider to assist them in meeting people's needs.

We found that the provider had systems in place to regularly assess and monitor the quality of the service that people received.