Rosclare Residential Home Limited

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People received equity in experience. Staff were receptive to people’s individual needs and tailored the support provided taking account of people’s protected characteristics as outlined by the Equality Act 2010. People were happy being supported by the staff at the service and noted their kindness and patience. Staff adjusted their communication styles to ensure people were understood and listened to.

This service scored 68 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff listened and tailored the care provided in response to people’s individual support needs. People’s comments included, “[Staff are] all nice here. I feel well looked after” and “The staff are very good. They’re kind and they do their best. The girls in the pink jumpers are very good, very patient really.” A family member told us, “Within days of arriving here my relative loved it. That has a lot to do with the caring attitude of the staff. They’re all very kind. I knew she was contented. The carers talk to [my relative] even though she is now not able to speak with them. They still chat and she understands, I can see it in her facial expression. The staff are lovely.”

Staff were aware of people’s individual needs in order to support people’s equality and diversity, and ensure they had equity in experience. This included supporting people with their communication needs so they were understood and listened to. A staff member told us, “We have a lady and she can’t understand English anymore. She speaks [name of the language]. We try to learn [name of the language] words. Another lady is speaking very slowly so we observe a lot, and we are very patient with her. We try to understand [the residents’] body language and what they want to say.”

Equality and diversity were respected by the provider. People were welcomed to use the service regardless of their gender, age, sexuality and religious beliefs. Staff treated people as individuals making sure they had equal access to support that they needed. This was underpinned by the provider’s equality and diversity policy.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.