Halcyon Days

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• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We looked at 1 quality statement in this domain. This was equity in access. We found that people had the care they needed and access to any external healthcare support was promptly sought. People appeared clean and well cared for, although we observed 1 person who needed nail care and a shave. Staff were observed to treat everyone equally and care records reviewed showed people received regular and consistent support in most cases.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People and relatives told us they had the care they needed and access to any support. This helped promote positive health outcomes and equity of access to health provision.

Staff had received key training in areas such as equality and diversity. Care records we reviewed showed people were able to access external services promptly particularly healthcare services and professionals such as the GP and dieticians or district nursing teams. Regular multi disciplinary meetings were held by the management team and staff to constantly review people's changing needs and ensure referrals to external services were made. The actions arising from those referrals and assessments were monitored within those reviews and changes acted on accordingly. These included areas such as weight management, pressure care, risk of falls and mobility concerns.

We did not look at Equity in experiences and outcomes during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.