15 March 2022
During an inspection looking at part of the service
Care Solutions Recruitment Agency Limited provides personal care support to people in their own home. At the time of our inspection three people were receiving support. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People received support from staff that knew them well and had the knowledge and skills to undertake their roles. People received support from the same care workers. They had built friendly caring relationships with them and staff provided people with personalised care and support. Care workers were punctual and stayed the required length of time to provide people with the level of support they required.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were involved in their care. Staff engaged with people and understood their preferences and how they liked to be supported.
When required, staff supported people with meal preparation. Staff were aware of any medical needs a person had and how this impacted on their independence.
Staff received regular training and were required to undertake refresher courses to ensure their knowledge and skills were up to date with good practice guidance. Staff felt well supported in their role and received regular supervision.
The manager regularly reviewed the quality of care delivered. This included a programme of regular telephone calls and spot checks. Staff, people and their relatives felt engaged with and listened to. Their views were taken on board and any improvements required were made.
This was an ‘inspection using remote technology’. This means we did not visit the office location and instead used technology such as electronic file sharing to gather information, and video and phone calls to engage with people using the service as part of this performance review and assessment.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update:
This service was last inspected on 15 November 2019 but was not rated at that time.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.