3 Broadway Chambers

Updated 18 October 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was carried out by two inspectors on the first day. One inspector completed the inspection on the second day.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave a short period notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

What we did before the inspection

We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We reviewed previous reports and notifications that are held on the CQC database.

Notifications are important events that the service must let the CQC know about by law. We also reviewed safeguarding alerts and information received from a local authority. We used all of this information to plan our inspection.

During the inspection

We spoke with one relative about their experience of the care provided. We spoke with the registered manager and the operations manager.

We reviewed a range of records. This included one person’s care records and one staff file in relation to recruitment. A variety of records relating to the management of the service, including policies and procedures, were reviewed.

Updated 18 October 2019

About the service

3 Broadway Chambers is a small domiciliary care agency providing personal care and support to people. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People told us they were very happy with the service they were receiving.

Peoples care was provided in line with their care plans and ensured peoples safety. People were cared for by the registered manager who was experienced and had received appropriate training to do their job. The appropriate recruitment checks were in place and the registered manager was fully aware of the correct employment checks and training that should be undertaken before employment commenced.

There were systems in place to keep people safe from infection and to learn lessons when things went wrong.

The registered manager knew the people they cared for well and had formed strong working relationships with family members. People and the people that mattered to them, were involved in planning and reviewing the care provided. People were supported to have maximum control over their lives and staff supported them in the least restrictive way possible. Polices and procedures at the service supported this practice.

People were supported to follow activities that mattered to them. The service could provide support to people at the end of their lives.

The registered manager had a complaints policy in place. There were systems to monitor the effectiveness of the service and to ensure good care was provided and reviewed on a regular basis.

The management team kept their knowledge and skills up to date through attending conferences and training days I order to provide high quality care and drive improvements to the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update: The last rating for this service was requires improvement (published 13 December 2018) and there was a breach of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.