Cherry Tree Cottage

We rated Cherry Tree Cottage as good because:

• The service provided safe care. The environment was safe and clean. There were enough support staff, and medical staff to provide safe care and treatment. Staff assessed and managed risk well. They minimised the use of restrictive practices, managed medicines safely and followed good practice with respect to safeguarding.
• Staff developed holistic, recovery-oriented care plans informed by a comprehensive assessment in conjunction with clients. They provided a range of therapy and therapeutic activity suitable to the needs of the clients in line with national best practice guidance. Staff engaged in clinical audit to evaluate the quality of care they provided.
• Staff treated clients with compassion and kindness, respected their privacy and dignity and understood the individual needs of clients. They actively involved clients in care decisions and involved family members where appropriate.
• Staff planned and managed discharge well, offered aftercare through their own service and liaised well with other services that would provide aftercare. The service had clear procedures in place for people who requested to leave the service unexpectedly.
• The service worked to a recognised model of rehabilitation. It was well led and the governance processes ensured that the service ran smoothly. Following the CQC inspection in 2017, the service promptly undertook all areas of improvement we told them they must and should make.